Setup Guide
Table Of Contents
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Downloading the SupportAssist Enterprise installation package
- Installing SupportAssist Enterprise on Windows
- Installing SupportAssist Enterprise on Linux
- Registering SupportAssist Enterprise
- Installing or upgrading OMSA on the local system
- Configuring SNMP settings of the local system
- Enabling monitoring of the local system
- Setting up SupportAssist Enterprise for a remote device
- Logging in to SupportAssist Enterprise
- Viewing cases and devices
- Data collection settings
- Starting the collection of system information from a device
- Uploading a collection from a disconnected site
- SupportAssist Enterprise user groups
- Related documents and resources
- Setting up SupportAssist Enterprise for the local system
7. Click Choose File and browse to select the collection .zip file.
8. Click Submit.
SupportAssist Enterprise user groups
SupportAssist Enterprise maintains security rights through the following user groups that are created during the installation of
SupportAssist Enterprise:
● SupportAssistAdmins — Members of this group have elevated or administrative privileges required for performing both
basic and advanced functions in SupportAssist Enterprise.
○ When SupportAssist Enterprise is installed on Windows, members of the Local Administrators group are automatically
added to the SupportAssistAdmins user group.
○ When SupportAssist Enterprise is installed on Linux, root users are automatically added to the SupportAssistAdmins
user group. Members of the Linux root group also have elevated privileges in SupportAssist Enterprise.
● SupportAssistUsers — Members of this group have normal privileges required for performing only basic functions in
SupportAssist Enterprise.
○ When SupportAssist Enterprise is installed on Windows, members of the Windows Users group are automatically added to
the SupportAssistUsers.
○ When SupportAssist Enterprise is installed on Linux, members of the Linux users group have normal privileges in
SupportAssist Enterprise.
You can also add users to either of the SupportAssist Enterprise user groups based on your preference. For more information on
SupportAssist Enterprise user groups, see the Dell EMC SupportAssist Enterprise Version 1.0 User’s Guide at Dell.com/
ServiceabilityTools..
Related documents and resources
In addition to this guide you can access the following guides available on the Dell Support website.
Table 1. Related documents
Document title How to access the document
Dell EMC SupportAssist Enterprise Version 1.0 Online Help Click the help icon in the SupportAssist Enterprise user
interface.
Dell EMC SupportAssist Enterprise Version 1.0 User's Guide
1. Visit Dell.com/ServiceabilityTools.
2. Click SupportAssist Enterprise.
3. Click Manuals.
Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix
Dell EMC SupportAssist Enterprise Version 1.0 Reportable
Items
Dell EMC SupportAssist Enterprise Version 1.0 Release Notes
Dell OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage
Server Administrator.
Dell OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
Dell SupportAssist: Alert Policy Visit Dell.com/SupportAssistGroup.
Managing Windows Device Credentials in SupportAssist Using
Service Account
Video tutorials
You can access the following video tutorials related to SupportAssist Enterprise.
Getting started with SupportAssist Enterprise
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