Setup Guide
Table Of Contents
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Downloading the SupportAssist Enterprise installation package
- Installing SupportAssist Enterprise on Windows
- Installing SupportAssist Enterprise on Linux
- Registering SupportAssist Enterprise
- Installing or upgrading OMSA on the local system
- Configuring SNMP settings of the local system
- Enabling monitoring of the local system
- Setting up SupportAssist Enterprise for a remote device
- Logging in to SupportAssist Enterprise
- Viewing cases and devices
- Data collection settings
- Starting the collection of system information from a device
- Uploading a collection from a disconnected site
- SupportAssist Enterprise user groups
- Related documents and resources
- Setting up SupportAssist Enterprise for the local system
Table 2. Video tutorials
Video title How to access the videos
Installing SupportAssist Enterprise Visit the Dell TechCenter channel on YouTube, and click
Playlist. On the playlist, click SupportAssist Enterprise.
Adding devices
Importing multiple devices
Revalidating a device
Managing device groups
Viewing collections
Checking for cases
Managing cases
Testing network connectivity
Testing case creation
SupportAssist Enterprise community
You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist
Enterprise community forum at Dell.com/SupportAssistGroup.
Dell Remote Consulting Service
You can use your existing Dell Remote Consulting Service contract or place an order and schedule time with a systems
management deployment expert for SupportAssist Enterprise installation, set up, and configuration from start to finish.
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Getting started with SupportAssist Enterprise