Release Notes

Issue 29
Description: On Google Chrome web browser, the mouse pointer may not be displayed for some time when accessing
SupportAssist Enterprise. [SAE-7653]
Resolution: None
Issue 30
Description: Service Tag is not available in Deployment collections from hypervisors running ESXi. [SAE-6862]
Resolution: Ensure that sfcbd and cimom are enabled in ESXi.
Issue 31
Description: The Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
[SAE-6756]
Resolution: Ensure that the xserver-xorg-core package is installed on the server.
Issue 32
Description: The notification banner for the OpenManage Enterprise adapter states that the adapter update is available for
first-time download of the adapter from Dell EMC. [SAE-10457]
Resolution: None
Issue 33
Description: Two separate error messages are displayed when SupportAssist Enterprise is unable to retrieve cases from Dell
EMC. [SAE-10417]
Resolution: None
Issue 34
Description: When SupportAssist Enterprise is not registered, selecting the automatic upload of system state information
option and saving the setting in the Preferences page does not work as expected. [SAE-10445]
Resolution: None
Issue 35
Description: An insufficient hard-drive space message may be displayed when performing a multiple device collection from
more than 300 devices. [SAE-10458]
Resolution: Ensure that the system has sufficient free hard-drive space. For information on the hard-drive requirements for
collecting system information from multiple devices, see the SupportAssist Enterprise Version 1.2 User's Guide at Dell.com/
serviceabilitytools.
Issue 36
Description: SATA Controller information is not available on collections from servers where SATA hard-drives are directly
connected to the SATA controller. [SAE-7732]
Resolution: None
Issue 37
Description: Some iDRACs of 9th generation PowerEdge servers gets added to the Staging group through the OpenManage
Essentials adapter and the device cannot be moved to the Default group. [SAE-10492]
Resolution: None
Issue 38
Description: If the user account credentials are reset on the domain controller, the System Center Operations Manager adapter
displays a disconnected status with an unknown error.
Resolution: Login to SupportAssist Enterprise and provide valid System Center Operations Manager adapter credentials.
[SAE-10295]
Issue 39
Description: Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically.
Resolution: Uninstall the OpenManage Enterprise adapter manually.
Limitations
● The TTY log may not be collected from a server that is added in SupportAssist Enterprise with the iDRAC IP address in the
following scenarios:
○ The server is not a 12th or later generation of PowerEdge server.
○ The server does not have the minimum required iDRAC firmware version installed. For 12th generation of the PowerEdge
servers, the iDRAC firmware version 2.10.10.10 or later is required; for 13th generation of the PowerEdge servers, the
iDRAC firmware 2.00.00.00 or later is required.
○ The system only has a SATA controller or software RAID configured, but does not have a RAID controller.
○ The server was running the power-on self-test (POST) while the collection was initiated.
7