Release Notes

- If SupportAssist Enterprise is unable to connect to the remote system using the entered credentials:
-> The existing credentials are retained
-> The Remote Collector and the Upload Connectivity on the Remote Collectors page retain the status that was displayed prior
to editing the credentials
- If the remote system is unable to connect to the proxy server using the entered proxy server credentials:
-> The entered proxy server credentials are saved in SupportAssist Enterprise, but the existing proxy server credentials are
retained in the Remote Collector.
-> The Remote Collector displays a proxy validation failed status, but the Upload connectivity retains the status that was
displayed prior to editing the proxy server credentials. [SAE-9968]
Resolution: None
Issue 19
Description: Refreshing the Devices or Cases page after navigating across pages, opens the first page. [SAE-9931]
Resolution: None
Issue 20
Description: Collections from networking devices do not contain the IP address of the networking device. [SAE-9907]
Resolution: Ensure that the out-of-band IP address is set on the networking device.
Issue 21
Description: On deep discovery of chassis, discovery of the iDRAC (modular servers) is supported only for iDRAC7 or later.
[SAE-9605]
Resolution: None
Issue 22
Description: If a device is in an Inactive status after the discovery rule is run for three consecutive times, the device is deleted
automatically from SupportAssist Enterprise. [SAE-9535]
Resolution: None
Issue 23
Description: The following are observed in the Import multiple devices window on different web browsers:
- In Firefox and Chrome, the text box next to the Browse/Choose File button is not displayed.
- In Chrome, the Browse button is replaced by the Choose File button. [SAE-9302]
Resolution: None
Issue 24
Description: SCSI and non-iSCSI interfaces section is not available in Deployment collections from PowerEdge servers running
the Debian operating system.[SAE-9146]
Resolution: Ensure that the ethtool package is installed on the system.
Issue 25
Description: Installation of SupportAssist Enterprise on Debian operating system is unsuccessful. [SAE-8596]
Resolution: Ensure that en_US.utf.8 locale package is installed.
- If locales are not installed, use the apt-get install locales command to install the locales.
- If any other locale is installed, install the en_US.utf.8 locale by using the dpkg-reconfigure locales command.
Issue 26
Description: If the system is running the Systemd service, the Dell EMC SupportAssist Enterprise service and the Dell EMC
SupportAssist Enterprise DB service may not display the correct status. [SAE-8533]
Resolution: None
Issue 27
Description: On Windows operating systems, stopping the SupportAssist Enterprise service while IP range discovery, collection
of system information, or other tasks are in progress results in an error message that states that the service could not be
stopped. However, the service stops automatically after some time. [SAE-8472]
Resolution: None
Issue 28
Description: The SupportAssist service is not available in Ubuntu 17 and Debian 9 operating systems. [SAE-8422]
Resolution: Use the following commands to perform operations on the supportassist service:
- Status - [sudo] systemctl status supportassist.service / systemctl status
supportassistdatabase.service
- Start - [sudo] systemctl start supportassist.service / systemctl start
supportassistdatabase.service
- Stop - [sudo] systemctl stop supportassist.service / systemctl stop
supportassistdatabase.service
- Restart - [sudo] systemctl restart supportassist.service / systemctl restart
supportassistdatabase.service
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