Release Notes

Servers version 1.3 to SupportAssist Enterprise version 1.1, the Preferred Contact Hours is set to the default start time (9
AM) or end time (5 PM). [SAE-6111]
Resolution: Update the start time and end time after the upgrade is complete.
Issue 6
Description: The adapter details cannot be edited after the adapter set up is unsuccessful. [SAE-5492]
Resolution: Delete the adapter and try setting up the adapter again.
Issue 7
Description: While installing SupportAssist Enterprise by using the OpenManage Essentials installer package, the proxy settings
page is displayed, even though the system connects to internet directly. [SAE-5940]
Resolution: None
Issue 8
Description: After migration from SupportAssist for OpenManage Essentials to SupportAssist Enterprise, the city listed along
with the time zone on the Contact Information page differs from the previously selected city and time zone. For example,
after migration, (UTC + 3) Baghdad is changed to (UTC + 3) Africa/Addis_Ababa. [SAE-5828]
Resolution: None
Issue 9
Description: After installing a new operating system on 12th and 13th generation of PowerEdge servers, collections display the
previous operating system name and architecture. [SCT-15397]
Resolution: Reset the iDRAC or restart the server, and then regenerate the collection.
Issue 10
Description: On servers running Linux, iSCSI and non-iSCSI adapter attributes may not be available in Deployment or System
Maintenance collection types when the server is added with a non-root credentials. [SCT-16007]
Resolution: Update the device credentials with a root user account and regenerate the collection again.
Issue 11
Description: Collections may not be successful on 12th generation of PowerEdge servers running a Linux operating system with
iDRAC firmware version 2.00.00.00. [SCT-15635]
Resolution: Upgrade to the iDRAC firmware version 2.15.15.15 or later.
Issue 12
Description: Collections from PowerVault MD Series storage arrays may display incorrect values for the number of controllers
and controller attributes. [SCT-10425]
Resolution: None
Issue 13
Description: When you run a collection on a Server with a Windows operating system, at times you may find some sections
missing resulting in the collection not being successful.
Resolution: Run the collection again for the same device and if the problem persist, try restarting the device and then run the
collection again.
Issue 14
Description: When OMSA is already installed in a managed node and when it is discovered from SupportAssist Enterprise with
the OMSA install/upgrade option enabled, a prompt may be displayed stating, SNMP cannot be configured. After discovery,
when you try to configure SNMP using More Tasks, the option to configure SNMP is disabled, but the Install/Upgrade OMSA
option remains enabled. When you click Install/Upgrade OMSA, no action occurs.
Resolution: Manually remove the device and then try adding the same device again.
Issue 15
Description: The operating system version is not available in iDRAC collections from servers running Ubuntu operating system.
[SAE-10031]
Resolution: None
Issue 16
Description: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in
high system resource utilization at irregular intervals. [SAE-10023]
Resolution: None
Issue 17
Description: Tool tips are not displayed for the List view and Association view icons in Mozilla Firefox web browser.
[SAE-9997]
Resolution: Open the about:config page. Ensure that browser.chrome.toolbar_tips is set to true.
Issue 18
Description: While editing the details of a Remote Collector:
5