Release Notes

Linux operating systems:
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
● Novell SUSE Linux Enterprise Server 12 SP2
● SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
● Debian 7.x
● Debian 8.x
● Ubuntu 14.x
● Ubuntu 16.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Supported Web Browsers
Web Browsers:
● Internet Explorer 10 or later
● Mozilla Firefox 31 or later
● Google Chrome 59 or later
● Microsoft Edge 38 or later
NOTE: Transport Layer Security (TLS) 1.0 must be enabled in the web browser.
Known issues
Issue 1
Description: When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise
services do not start automatically in the following scenario:
- The ESXi host is forced to shut down
- Time synchronization between the virtual machine and the ESXi host is not configured. [SAE-6153]
Resolution: Perform one of the following:
- Repair the SupportAssist Enterprise installation through the Control Panel > Add or Remove Programs option.
- Configure time synchronization between the virtual machine and the ESXi host.
Issue 2
Description: If the server is restarted after installing SupportAssist Enterprise on a Linux operating system, the snmptrapd
service may not start automatically. [SAE-6089]
Resolution: Manually start the snmptrapd service.
Issue 3
Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC
SupportAssist Enterprise DB service is in use. [SAE-4975]
Resolution: Click OK to continue the uninstallation.
Issue 4
Description: If the Dell EMC SupportAssist Enterprise DB service is restarted while setting up a Remote Collector
or adapter, the Remote Collector or adapter continues to display a Validation in progress status. [SAE-6121]
Resolution: Restart the Dell EMC SupportAssist Enterprise DB service.
Issue 5
Description: If start or end time of the Preferred Contact Hours is not selected, after upgrade from SupportAssist for
4