Release Notes

NOTE: You can extend the monitoring and collection capabilities of SupportAssist Enterprise for up to 15,000 devices by
setting up multiple remote collectors.
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus
reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This
high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise
for performing multiple device collections.
Table 2. Hardware requirements for performing multiple device collections
Requirement Processor Installed memory (RAM) Hard drive (free space)
For performing a multiple
device collection from up to
30 devices
2 cores 4 GB 8 GB
For performing a multiple
device collection from up to
50 devices
4 cores 8 GB 15 GB
For performing a multiple
device collection from up to
100 devices
8 cores 8 GB 25 GB
For performing a multiple
device collection from up to
300 devices
8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in
high system resource utilization at irregular intervals.
Network requirements
The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices.
● Internet connection — standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
○ https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.
Table 3. Network bandwidth requirements
Requirement LAN bandwidth* WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For monitoring and collection of
system information from up to 20
devices
0.5 Gbps 10 Mbps
10