Reference Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

SupportAssist Enterprise Version 1.2.1 with

Device Configuration 1.2.2

Reportable Items

February 2018

Rev. A00

Summary of content (344 pages)

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SupportAssist Enterprise Version 1.2.1 with Device Configuration 1.2.2 Reportable Items February 2018 Rev.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
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Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Items reported from servers running Windows - Tech Support.....................................5 Chapter 3: Items reported from servers running Linux - Tech Support........................................ 33 Chapter 4: Items reported from servers running ESX - Tech Support .........................................
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1 Introduction SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell. Typically, system information is collected as follows: ● Periodically — At regular intervals, depending on the configured collection frequency.
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2 Items reported from servers running Windows - Tech Support Table 1.
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3 Items reported from servers running Linux Tech Support Table 2.
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Session ID Target Name iSCSI Connection State iSCSI Session State iSCSI DATA iSCSI DATA NOTE: If the xserver-xorg-core package is not installed, the Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
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4 Items reported from servers running ESX Tech Support Table 3.
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5 Items reported from servers running ESXi Tech Support Table 4.
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6 Items reported from iDRAC Table 5.
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Table 5. iDRAC Attributes (continued) Category Attribute Name Hot Spare Policy Violated Layout Media Type Name Progress Read Policy Size State Status Stripe Element Size T10 Protection Information Status Write Policy Health Status Voltage Maximum Failure Threshold Maximum Warning Threshold Minimum Failure Threshold Minimum Warning Threshold Probe Name Reading Status Health Status Firmware Power Supply.Slot.1 Power Supply.Slot.2 Broadcom Adv. Dual 10GBASE-T Ethernet Broadcom Adv.
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7 Items reported from servers running Windows - Consulting, Deployment, System Maintenance Table 6.
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8 Items reported from servers running Linux Consulting, Deployment, System Maintenance Table 7.
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9 Items reported from servers running ESX Consulting, Deployment, System Maintenance Table 8.
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Table 8. Attributes for Server running ESX (continued) Category Attribute Name LAN User Privilege Serial Over LAN Payload Serial Port User Privilege DRAC/iDRAC User Privilege Removable Flash Media Redundancy Status SAS Adapter Card Manufacturer Adapter_ManufacturerDetails.VendorID Adapter_ManufacturerDetails.SubVendorID Adapter_ManufacturerDetails.DeviceID Adapter_ManufacturerDetails.
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10 Items reported from servers running ESXi Consulting, Deployment, System Maintenance Table 9.
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11 Items reported from storage devices Topics: • • • Storage PS Series or EqualLogic Storage SC Series or Compellent Storage MD Series or PowerVault Storage PS Series or EqualLogic Table 10.
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Table 10. Attributes (continued) Category Attribute Name Size Snapshots Status Connections Permission Type Synchronization-Replicated Volume Active Pool Name Alternate Pool Name Synchronization-Replicated Volumes Synchronization Replication Status Storage Container Container Name Description Logical Used Physical Used Lookup Name Logical Limit Physical Free Logical Free Storage SC Series or Compellent Table 11.
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Table 11. Attributes (continued) Category Attribute Name World Wide Name Slot Type Status Fault Domain iSCSI Name Current Physical Port Controller Preferred Physical Port Storage MD Series or PowerVault Table 12.
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12 Items reported from networking devices NOTE: The IP address of the networking device is available in collections only if the out-of-band IP address is set on the networking device. Topics: • • • • Networking or Force10 Networking with OS10 PowerConnect or Networking Other supported networking devices Networking or Force10 Table 13.
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Table 13. Attributes (continued) Category Attribute Name VLT_associated domainid Networking with OS10 Table 14.
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Table 14. Attributes (continued) Category Attribute Name Model Management Status Switch Status Detected Code Version Service Tag Reload Type Burned In MAC Up Time Serial Number Boot Mode Next Boot Chassis ID VLAN VLAN ID Status IP Address Subnet Mask Ports Untagged Ports Tagged Ports VLT Backup Destination Domain ID Unit Id Primary Priority Port Channel Name MAC Address VLT_associated Domain ID PowerConnect or Networking Table 15.
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Table 15. Attributes (continued) Category Attribute Name Name Rx Power In Watts Serial Number Transceiver Tx Power In Watts Vendor Name Vendor PN Wavelength In Units nm FC Information Domain ID Fabric Switch Role FC Port Information Port State Other supported networking devices Brocade Fibre Channel switches Table 16.
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Table 16. Brocade Fibre Channel switch attributes (continued) Category Attribute Name Switch Mode Switch State Date Time Port Count Zone Port Alias Attached Device Port ID Port Index World Wide Port Identifier Port ID Name State Media Speed Attached Device Port WWN Licensed Negotiation Zone Configuration Active Name Port Connection Address Attached Device Attached Node World Wide Port Identifier Port Type Connected Member WWPN Alias Vendor Brocade Fibre Channel over Ethernet switches Table 17.
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Cisco Fibre Channel switches Table 18.
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Table 18. Cisco Fibre Channel switch attributes (continued) Category Attribute Name Beacon Encapsulation Ignore Fcrxbb Credit Speed (Mbps) Mode Trunk Allowed Fcrxbuf Size VSAN VSAN ID Interop Mode State Zone Set Active Cisco Fibre Channel over Ethernet switches Table 19.
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Table 19. Cisco Fibre Channel over Ethernet switch attributes (continued) Category Attribute Name ID Port Status Active VLANs Cisco Catalyst switches Table 20.
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13 Items reported from chassis Chassis Table 21.
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14 Items reported from software Microsoft System Center Virtual Machine Manager (SCVMM) Table 22.
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Table 22. SCVMM attributes (continued) Category Attribute Name Volume Capacity Cluster Shared Volume Clustered Description Free Space Model Name Partition Number Physical Disk Used Space Vendor Volume Label VMware vCenter Table 23.
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Table 23. VMware vCenter attributes (continued) Category Attribute Name NIC Binding ISCSI Offload Engine Internet SCSI Host Bust Adapter managedObjectValue device vSwitch Name Teaming Policy MTU Active Adapter Standby Adapter Unused Adapter Host Integration Toolkit for VMware Table 24.
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Table 24. HITKit For VMware attributes (continued) Category Attribute Name Domain Host Virtual Storage Manager (VSM) Table 25.
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15 Items reported from Web-scale Hyperconverged appliances Web-scale Hyper-converged appliances Table 26.
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