Users Guide

Predefined device groups

The predefined device groups available in SupportAssist Enterprise are as follows:

● Default group — Contains devices that you have assigned to the Default group. By default, all devices that are discovered

successfully are assigned to this group, unless you assign the device to any other group.

● Staging group — Contains devices that were only discovered partially while you tried to add them because certain

requirements were not met. Devices in this group will be automatically moved to the Default group when you revalidate

them after the requirement is met. SupportAssist Enterprise capabilities are not available for devices that are present in this

group. Typically, a device is added to the staging group in the following scenarios:

○ For servers, the iDRAC does not have the required license installed

○ For Compellent devices, SupportAssist is not enabled in the Dell Compellent Enterprise Manager application

○ Certain prerequisites for adding the device are not met

Viewing device groups

You can view the devices groups that you have created in the Device Groups page.

Steps

To view the device groups, point to Devices and click Manage Device Groups.

The Device Groups page is displayed.

Figure 21. Device Groups page

Creating a device group

You can create a device group based on your requirement. For example, you can create device groups based on the device

types.

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user

groups and Granting elevated or administrative privileges to users.

Steps

1. Point to Devices and click Manage Device Groups.

The Device Groups page is displayed.

2. Click Create Device Group.

The Create Group window is displayed.

3. Type a unique name and description for the device group and click Save.

The device group that you created is displayed in the Device Groups page.

Device grouping