Users Guide

Related references
Remote Collectors on page 214
Set Up Remote Collector on page 216
Viewing collections for devices associated with a Remote Collector
About this task
Collections that are performed by Remote Collectors can only be viewed by manually accessing the collection file.
Steps
1. Log in to the server where the Remote Collector is set up.
2. Perform one of the following:
● If you have set up the Remote Collector on a server running Windows — Browse to <Drive where SupportAssist
Enterprise is installed>:\Program Files\Dell\SupportAssist\Reports folder.
● If you have set up the Remote Collector on a server running Linux — Browse to \opt\Dell\supportassist
\reports folder.
3. Extract the appropriate collection .zip file and then double click the index.html file.
NOTE: For collections from devices that are running a non-English operating system, the Configuration Viewer may
not display certain attributes as expected.
The Configuration Viewer opens in a web browser window.
Related references
Remote Collectors on page 214
Viewing the Remote Collector overview pane
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
You can view details of a Remote Collector such as the name of the Remote Collector, IP address, connectivity status,
collection range, and the details of the connected devices in the Remote Collector overview pane.
Steps
1. Point to Extensions and click Manage Remote Collectors.
The Remote Collectors page is displayed.
2. Select a Remote Collector.
The Remote Collector overview pane is displayed.
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Using Extensions