Users Guide

Table 14. Device count and Credential Profile assignment duration
Number of devices Time taken to assign a Credential Profile
5 3 minutes
50 15 minutes
100 30 minutes
1000 6 hours
1500 9 hours
2000 12 hours
3000 17 hours
Remote Collectors
The Remote Collector is a remote instance of SupportAssist Enterprise that collects and uploads system information from
devices within a specified IP address range. The Remote Collector enables SupportAssist Enterprise to distribute the workload
associated with collecting and uploading system information to a remote server. You can set up the Remote Collector on any
remote server. Depending on the total number of devices, you can set up multiple Remote Collectors.
System information collected by a Remote Collector is saved on the remote server and directly uploaded to Dell from the remote
server.
NOTE: A single Remote Collector can collect and upload system information to Dell from up to 4,000 devices.
NOTE: The Remote Collector (remote instance of SupportAssist Enterprise) can only collect and upload system information
from devices. You cannot add devices to a Remote Collector.
Related references
Extensions on page 210
Minimum requirements for setting up a Remote Collector
The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in
SupportAssist Enterprise.
Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set
up.
Table 15. Hardware requirements
Requirement Processor Installed memory (RAM) Hard drive (free space)
For collection of system
information from a single
device
1 core 4 GB 1 GB
For collection of system
information from up to 20
devices
2 cores 4 GB 4 GB
For collection of system
information from up to 100
devices
4 cores 8 GB 12 GB
Using Extensions 81