Users Guide

Unable to send system information.............................................................................................................................174
Authentication failed....................................................................................................................................................... 174
Clearing System Event Log failed................................................................................................................................176
Clearing the System Event Log by using iDRAC................................................................................................ 176
Clearing the System Event Log by using OMSA................................................................................................ 176
Maintenance mode.......................................................................................................................................................... 177
Auto update.......................................................................................................................................................................177
Unable to edit device credentials.................................................................................................................................177
Automatic case creation.................................................................................................................................................178
Scheduled tasks............................................................................................................................................................... 179
SupportAssist Enterprise services...............................................................................................................................179
Verifying the status of SupportAssist Enterprise services on Windows......................................................180
Verifying the status of SupportAssist Enterprise services on Linux............................................................. 180
Verifying the status of SupportAssist Enterprise services on Ubuntu and Debian................................... 180
Tool tips.............................................................................................................................................................................. 181
Other services................................................................................................................................................................... 181
Security...............................................................................................................................................................................181
Chapter 20: SupportAssist Enterprise user interface................................................................. 182
SupportAssist Enterprise Registration Wizard......................................................................................................... 184
Welcome.......................................................................................................................................................................184
Proxy Settings............................................................................................................................................................ 184
Registration................................................................................................................................................................. 184
Summary...................................................................................................................................................................... 186
Login page......................................................................................................................................................................... 186
Cases page........................................................................................................................................................................ 186
Devices page.....................................................................................................................................................................188
Add Single Device or Import Multiple Devices window.................................................................................... 192
Device Import pane................................................................................................................................................... 195
Device overview pane...............................................................................................................................................196
Multiple Device Collection window........................................................................................................................ 197
Multiple Device Collection pane............................................................................................................................. 197
Device Groups page........................................................................................................................................................ 198
Manage Devices......................................................................................................................................................... 198
Manage Contacts...................................................................................................................................................... 199
Edit or Delete Device Group...................................................................................................................................200
Manage Device Discovery Rule................................................................................................................................... 200
Create or Edit Device Discovery Rule ..................................................................................................................201
Discovery Rule Details..............................................................................................................................................202
Discovery Rule Current Iteration Status............................................................................................................. 202
Recent Activity.......................................................................................................................................................... 203
Current versus Previous Discovery Rule Status................................................................................................203
Manage Account Credentials.......................................................................................................................................204
Add Account Credentials.........................................................................................................................................204
Edit Account Credentials........................................................................................................................................ 205
Manage Credential Profiles ......................................................................................................................................... 207
Add Credential Profile.............................................................................................................................................. 207
Edit Credential Profile..............................................................................................................................................208
Collections page........................................................................................................................................................ 208
Extensions......................................................................................................................................................................... 210
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