Users Guide

6. From the Credential profile list, select a Credential Profile that contains the Account Credentials for the device types that

will be inventoried by the adapter.

7. Click OK.

The Adapter Details overview pane is displayed and devices that are managed by OpenManage Essentials are inventoried in

SupportAssist Enterprise.

Figure 16. Adapters page

NOTE: If the adapter is not added successfully, you may have to delete the adapter and set it up again.

NOTE: While assigning a Credential Profile, SupportAssist Enterprise performs additional classification tasks in the

background for each device. Therefore, assigning Credential Profiles may be prolonged depending on the device types,

number of devices, and your network bandwidth. For more information on the approximate time that is taken to assign

Credential Profiles, see Approximate time taken to assign Credential Profiles.

Next steps

If the Credential Profile that you selected contains the correct credentials for the inventoried devices, the devices are added to

the Default group. Devices for which the credentials are either not correct or not available are moved to the Staging group.

NOTE: By default, monitoring is enabled for devices that are added successfully through the adapter.

NOTE: The automated support capabilities of SupportAssist Enterprise are not available for devices that are placed in the

Staging group.

To add devices that are placed in the Staging group:

1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the

Refine by pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the

displayed list of devices.

2. Perform one of the following:

● Select the devices and assign a Credential Profile that contains the credentials of the selected devices.

● Select a device and click Edit to assign a Credential Account.

3. Repeat step 2 until you have assigned the correct Credential Profile or Account Credentials to all devices.

NOTE:

For Storage PS Series devices, only the Storage PS Series management group is added through the adapter. The

Storage PS Series members are not added through the adapter.

Related references

Adapters on page 210

Set Up OpenManage Essentials Adapter on page 211

Setting up the Microsoft System Center Operations Manager

adapter

Prerequisites

● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or

administrative privileges to users.

● The system or virtual machine where you want to set up the adapter must be running one of the following:

○ Microsoft System Center Operations Manager 2012 R2

Using Extensions