Users Guide

Configuring alert rules in TechDirect...........................................................................................................................151
Viewing SupportAssist Enterprise alerts in TechDirect..........................................................................................152
SupportAssist alerts........................................................................................................................................................152
SupportAssist alert actions........................................................................................................................................... 153
Chapter 18: Other useful information......................................................................................... 154
Monitoring servers for hardware issues.....................................................................................................................154
Support for automatically installing or upgrading OMSA.......................................................................................155
Support for automatically configuring SNMP settings...........................................................................................156
Deep discovery ................................................................................................................................................................156
Device correlation............................................................................................................................................................157
Association view ............................................................................................................................................................. 157
Detection of hardware issues in attached storage devices.................................................................................. 158
Support for Dell OEM servers...................................................................................................................................... 158
Installing Net-SNMP on a server running Linux.......................................................................................................159
Configuring sudo access for SupportAssist Enterprise on a server running Linux..........................................159
Ensuring successful communication between the SupportAssist Enterprise application and the
SupportAssist server.................................................................................................................................................. 160
Accessing the SupportAssist Enterprise application logs......................................................................................160
Event storm handling.......................................................................................................................................................161
Accessing the context-sensitive help..........................................................................................................................161
Viewing SupportAssist Enterprise product information..........................................................................................161
Uninstalling SupportAssist Enterprise......................................................................................................................... 161
Uninstalling SupportAssist Enterprise - Windows..............................................................................................162
Uninstalling SupportAssist Enterprise - Linux.....................................................................................................162
Uninstalling SupportAssist Enterprise in silent mode - Linux..........................................................................163
Identifying the generation of a Dell PowerEdge server..........................................................................................163
Chapter 19: Troubleshooting...................................................................................................... 164
Installing SupportAssist Enterprise ............................................................................................................................ 164
SupportAssist Enterprise registration.........................................................................................................................165
Opening the SupportAssist Enterprise user interface............................................................................................ 165
Logging in to SupportAssist Enterprise .................................................................................................................... 165
Unable to add device...................................................................................................................................................... 166
Unable to add adapter.................................................................................................................................................... 168
Unable to add Remote Collector..................................................................................................................................168
Disconnected.................................................................................................................................................................... 168
Importing multiple devices.............................................................................................................................................169
OMSA not installed......................................................................................................................................................... 169
SNMP not configured.....................................................................................................................................................169
New version of OMSA available................................................................................................................................... 170
Unable to configure SNMP............................................................................................................................................170
Unable to verify SNMP configuration.........................................................................................................................170
Unable to install OMSA...................................................................................................................................................170
Unable to verify OMSA version.....................................................................................................................................171
OMSA not supported.......................................................................................................................................................171
Unable to reach device....................................................................................................................................................171
Unable to gather system information..........................................................................................................................172
Insufficient storage space to gather system information...................................................................................... 174
Unable to export collection............................................................................................................................................174
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