Users Guide

Prerequisites for collecting system information....................................................................................................... 119
Enabling or disabling the automatic collection of system information on case creation................................120
Enabling or disabling the periodic collection of system information from all devices.....................................120
Enabling or disabling the collection of identity information................................................................................... 121
Enabling or disabling the collection of software information and the system log............................................122
Enabling or disabling the automatic upload of collections..................................................................................... 122
Chapter 12: Viewing collections..................................................................................................123
Viewing a collection from the Devices page............................................................................................................. 123
Viewing a collection from the Collections page....................................................................................................... 124
Refining collections based on a date range...............................................................................................................125
Configuration Viewer...................................................................................................................................................... 125
Data views................................................................................................................................................................... 126
Log types......................................................................................................................................................................127
Items reported in periodic collections from servers................................................................................................ 127
Downloading and viewing a multiple device collection........................................................................................... 129
Multiple device configuration viewer.......................................................................................................................... 130
Chapter 13: Using SupportAssist Enterprise to collect and send system information..................132
Setting up SupportAssist Enterprise for collecting and sending system information.....................................132
Starting the collection of system information from a single device....................................................................132
Starting the collection of system information from multiple devices................................................................. 134
Uploading a collection.....................................................................................................................................................136
Uploading a collection from a disconnected site..................................................................................................... 136
Chapter 14: Understanding maintenance mode...........................................................................138
Enabling or disabling global-level maintenance mode............................................................................................. 139
Enabling or disabling device-level maintenance mode............................................................................................139
Chapter 15: SupportAssist Enterprise user groups......................................................................141
SupportAssist Enterprise functions and user privileges..........................................................................................141
Granting elevated or administrative privileges to users......................................................................................... 143
Adding users to the SupportAssist Enterprise user groups - Windows............................................................. 143
Adding users to the SupportAssist Enterprise user groups - Linux.....................................................................144
Chapter 16: Manually configuring SNMP settings.......................................................................145
Manually configuring the alert destination of a server...........................................................................................145
Manually configuring the alert destination of a server by using the script file on server running
Windows...................................................................................................................................................................145
Manually configuring the alert destination of a server running Windows.................................................... 146
Manually configuring the alert destination of a server by using the script file on a server running
Linux.......................................................................................................................................................................... 147
Manually configuring the alert destination of a server running Linux........................................................... 148
Manually configuring the alert destination of iDRAC by using the web interface........................................... 148
Manually configuring the alert destination of a chassis by using the web interface.......................................149
Manually configuring the alert destination of a networking device.....................................................................149
Chapter 17: Managing SupportAssist Enterprise alerts in TechDirect......................................... 150
Setting up TechDirect to receive SupportAssist Enterprise alerts..................................................................... 150
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Contents