Users Guide

6. To discover and add other supported device types that may be associated with the device, select Perform deep discovery.
7. If desired, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
8. Perform one of the following:
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a new credential profile, select Create New Profile and click Create. To
enter the profile details, follow steps 3 to 7 in Creating Credential Profile.
● If you did not select the Perform deep discovery option, select an Account Credentials that you want to assign to the
device. To create a new account credentials, select Create New Account and click Create. To enter the account
details, follow steps 3 to 6 in Adding Account Credentials.
9. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
10. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
11. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
12. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device.
Related references
Add Single Device on page 192
Deep discovery on page 156
Adding an EqualLogic PS Series storage solution
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Ports 21, 22, and 161 must be open on the device.
● Secure Shell (SSH) and SNMP service must be running on the device.
About this task
SupportAssist Enterprise can only collect system information from the Storage PS Series (previously EqualLogic) arrays. By
adding a Storage PS Series device, you will be able to collect system information on demand and after deployment.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. Select Single Device.
4. From the Device Type list, select Peer Storage (PS) / EqualLogic.
5. Type the host name or IP address of the Storage PS Series group in the appropriate field.
Adding devices
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