Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

● Dell PowerEdge VRTX

● Dell PowerEdge M1000e

Steps

1. Point to Devices and click View Devices.

The Devices page is displayed.

2. Click Add Devices.

The Add Single Device or Import Multiple Devices wizard is displayed.

3. Select Single Device.

4. From the Device Type list, select Chassis.

5. Type the host name or IP address of the device in the appropriate field.

NOTE: Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the

IP address of the device.

6. To discover and add other supported device types that may be associated with the chassis, select Perform deep

discovery. See Deep discovery.

7. If desired, type a name for the device in the appropriate field.

The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP

address or host name that you have entered is used to represent the device.

8. Perform one of the following:

● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device

and its associated device types. To create a new credential profile, select Create New Profile and click Create. To

enter the profile details, follow steps 3 to 7 in Creating Credential Profile.

● If you did not select the Perform deep discovery option, select an Account Credentials that you want to assign to the

device. To create a new account credential, select Create New Account and click Create. To enter the account details,

follow steps 3 to 6 in Adding Account Credentials.

9. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable

Monitoring option.

NOTE:

If the registration is completed, by default, the Enable Monitoring option is selected. If the registration is not

completed, when you select the Enable Monitoring option, you are requested to complete the registration. To

continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.

NOTE: SupportAssist Enterprise can monitor hardware issues that may occur on the device only if the device is

configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to

configure alert forwarding on a chassis, see Manually configuring the alert destination of a chassis by using the web

interface.

10. Click Next.

The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.

If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate

error message is displayed.

11. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.

If you do not select a device group, the device is assigned to the Default device group. For information on the Default

device group, see Predefined device groups.

12. Click Finish.

The device is added to the device inventory and the Summary page is displayed.

13. Click OK to close the Add Single Device wizard.

Next steps

CAUTION:

If the device is not configured to forward alerts, SupportAssist Enterprise cannot detect hardware

issues that may occur on the device.

For monitoring hardware issues that may occur on the device only — Ensure that the device is configured to forward SNMP

traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to configure alert forwarding, see

Manually configuring the alert destination of a chassis by using the web interface.

If a message is displayed stating that the device is added to the Staging group:

Adding devices