Users Guide

The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
10. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
11. Click Finish.
NOTE: If you have selected the Configure SNMP Settings option, device addition may take some time.
The device is added to the device inventory, and the Summary page is displayed.
12. Click OK to close the Add Single Device wizard.
CAUTION: If the SNMP settings of the device are not configured to forward alerts to the server where
SupportAssist Enterprise is installed, SupportAssist Enterprise cannot monitor hardware issues that may
occur on the device.
The device is added to the device inventory with an appropriate status. When SupportAssist Enterprise is configuring the
SNMP settings, the device displays a Configuring SNMP status. After the configurations of SNMP settings are
completed, the device status changes to
OK. If an issue occurs during the configuration of SNMP, the device displays
an appropriate status in the Devices page.
NOTE: If the device displays an error status, click the error link to view the description of the issue and the
possible resolution steps. To retry the SNMP configuration, you can use the Tasks list available on the device overview
pane.
Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the operating system details. In this scenario,
SupportAssist Enterprise automatically correlates the alerts and collection of system information from both the operating
system and the iDRAC. For instructions to add the server, see Adding a server or hypervisor. For more information on how
SupportAssist Enterprise correlates device information, see Device correlation.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device.
Related references
Add Single Device on page 192
Deep discovery on page 156
Adding a chassis
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Port 22 and 161 must be open on the device.
● Secure Shell (SSH) service must be running on the device.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from Dell chassis. The chassis that you
can add in SupportAssist Enterprise are:
● Dell PowerEdge FX2/FX2s
Adding devices
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