Users Guide

NOTE: If you prefer to perform both tasks (configure alert forwarding and install or upgrade OMSA) manually, clear the

Configure SNMP Settings and Install / Upgrade OMSA options.

10. Click Next.

The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.

If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate

error message is displayed.

11. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.

If you do not select a device group, the device is assigned to the Default device group. For information on the Default

device group, see Predefined device groups.

12. Click Finish.

The device is added to the device inventory, and the Summary page is displayed.

13. Click OK to close the Add Single Device wizard.

CAUTION: If the SNMP settings of the device are not configured and OMSA is not installed on the device,

SupportAssist Enterprise cannot monitor hardware issues that may occur on the device.

NOTE: Installation of OMSA is not supported on devices running CentOS, Oracle Virtual Machine, and Oracle Enterprise

Linux. When you add these devices with the Device Type as Server / Hypervisor, SupportAssist Enterprise can only

collect and upload system information. To allow SupportAssist Enterprise to monitor these devices for hardware issues,

add these devices by selecting the Device Type as iDRAC. For more information on adding an iDRAC, see Adding an

iDRAC.

The device is added to the device inventory with an appropriate status:

● When SupportAssist Enterprise is configuring the SNMP settings, the device displays a Configuring SNMP

status.

● When SupportAssist Enterprise is installing or upgrading OMSA, the device displays an Installing OMSA status.

After the installation of OMSA and configuration of SNMP settings are completed, the device status changes to OK. If

an issue occurs during the configuration of SNMP or OMSA installation, the device displays an appropriate status in the

Devices page.

NOTE: If the device displays an error status, click the error link to see a description of the issue and the possible

resolution steps. To retry the OMSA installation or SNMP configuration, you can use the Tasks list available on the

device overview pane.

Next steps

(Optional) You can also add the server in SupportAssist Enterprise by using the iDRAC details. In this scenario, SupportAssist

Enterprise automatically correlates the alerts and collection of system information from both the operating system and the

iDRAC. For instructions to add an iDRAC, see Adding an iDRAC. For more information on how SupportAssist Enterprise

correlates device information, see Device correlation.

If a message is displayed stating that the device is added to the Staging group:

1. Ensure that all prerequisites for adding the device are met.

2. Revalidate the device. See Revalidating a device.

Related references

Add Single Device on page 192

Deep discovery on page 156

Adding devices