Users Guide

● If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system
connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network
administrator for assistance.
2. If the Proxy Settings page is displayed:
a. In the Address field, type the IP address or host name of the proxy server.
b. In the Port field, type the port number of the proxy server.
c. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the
user name and password in the appropriate fields.
d. Click Next.
SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the
Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact
your network administrator for assistance.
Figure 3. Registration page
3. On the Registration page, provide the following information:
a. In the Company Information section, type the company name select your country or territory.
b. In the Contact Information section, type your first name, last name, phone number, alternate phone number, and email
address in the appropriate fields.
c. To provide the shipping information and dispatch preferences, select Dispatch details, and enter the following
information:
i. In the Parts Dispatch section, select one of the following:
● Parts Dispatch Only — If you want only the replacement hardware component to be dispatched to your
address.
● Parts Dispatch with Onsite Service — If you want an on-site technician to replace the dispatched hardware
component.
ii. Select Copy contact information, if you want to copy the contact details from the Contact Information section.
iii. Select the preferred contact hours during which Dell can contact you, if necessary.
iv. Select the time zone and type your shipping address in the appropriate fields.
v. Type any specific dispatch related information in the Dispatch Notes section.
NOTE:
If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number,
and Email Address fields. If a native keyboard layout or non-English language is used to type data in these fields, an
error message is displayed.
NOTE: After registering SupportAssist Enterprise, you can update the primary contact information and also provide a
secondary contact information. If the primary contact is unavailable, Dell will contact your company through the
Getting started with SupportAssist Enterprise 33