Users Guide

For devices that are not members of a device group, if both default and individual credentials were configured for the
devices, only the individual credentials are saved and applied on those devices.
Using SupportAssist Enterprise without registration
Registration of SupportAssist Enterprise is a prerequisite to receive the full benefits of SupportAssist Enterprise and to use all
the available features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or
features of SupportAssist Enterprise are available without registration. The following table provides a summary of the availability
of capabilities or features without registration.
Table 9. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● Add devices
● Manually start the collection and upload of system
information to Dell from a single device or multiple devices
● Monitor devices for hardware issues
● Automatic case creation on issue detection
● Automated periodic collection of system information
● View support cases that are open for your devices
● Update contact and parts dispatch information
● Set up adapter
● Set up Remote Collector
NOTE: Registration of SupportAssist Enterprise is optional. However, Dell recommends that you complete the registration
to receive the full benefits of the automated support capabilities of SupportAssist Enterprise.
Registering SupportAssist Enterprise
Prerequisites
● If the server where you have installed SupportAssist Enterprise connects to the internet through a proxy server, ensure that
you have the details of the proxy server.
● Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist
Enterprise.
About this task
CAUTION:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise can neither monitor
your devices for hardware issues nor automatically collect system information.
The SupportAssist Enterprise Registration Wizard guides you through configuring the proxy server settings (if applicable)
and completing the registration. The registration wizard is displayed when you log in to SupportAssist Enterprise for the first-
time. If you do not complete the registration or skip the registration, whenever you log in to SupportAssist Enterprise, the
SupportAssist Enterprise is not registered banner is displayed at the top of the page. You can click the Register now link
to open the registration wizard and complete the registration.
NOTE:
You can also click Register in the About page or on the add devices wizard to open the SupportAssist
Enterprise Registration Wizard.
NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the
SupportAssist Enterprise Registration Wizard is not displayed.
Steps
1. On the Welcome page, click Next.
SupportAssist Enterprise verifies connectivity to the Internet.
● If SupportAssist Enterprise is able to connect to the Internet, the Registration page is displayed.
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Getting started with SupportAssist Enterprise