Users Guide

● Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device
group credentials were configured for devices within the device group, only the individual device credentials are applied
for those devices after the upgrade. If necessary, you can select those devices and apply the created credential profiles.
● Credential Accounts are not created for the existing individual device credentials. If devices within the device group were
configured with individual credentials, the individual credentials are saved and applied on the devices.
NOTE: If you have upgraded OpenManage Essentials, you must run discovery and inventory of all existing discovery
ranges in OpenManage Essentials.
NOTE: After upgrading from an unregistered version of SupportAssist, collections that you manually initiate are not
automatically uploaded. To ensure that these collections are automatically uploaded, enable the automatic collection
upload settings in the Preferences page.
NOTE: If a newer version of the adapter or Remote Collector is available, the adapter or Remote Collector is also
upgraded during the upgrade of SupportAssist Enterprise.
Migrating to SupportAssist Enterprise
If you are already using SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center Operations
Manager, you can migrate to SupportAssist Enterprise. When you migrate to SupportAssist Enterprise, the devices, cases,
device credentials, user groups, and settings are migrated.
Migrating to SupportAssist Enterprise by using the SupportAssist
Enterprise installer package
Prerequisites
Download the SupportAssist Enterprise installation package for Windows operating systems. See Downloading the SupportAssist
Enterprise installation package on page 17.
About this task
If you have SupportAssist for Dell OpenManage Essentials version 2.2 or SupportAssist for Microsoft System Center Operations
Manager version 1.1 installed, you can migrate to SupportAssist Enterprise.
NOTE:
Migration to SupportAssist Enterprise version 1.2 from SupportAssist for OpenManage Essentials is supported only
if OpenManage Essentials version 2.3 or later is installed on the system.
Steps
1. Right-click the SupportAssist Enterprise installer package and click Run as administrator.
NOTE:
Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are
obtained only through the Run as administrator option. If you are logged in to the system as an administrator, double-
click the installer package to install SupportAssist Enterprise. However, ensure that you acknowledge the Open File -
Security Warning dialog box to proceed.
The Dell SupportAssist Enterprise - InstallShield Wizard window is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes.
The Preparing to Install page is displayed briefly, and then the Welcome to the SupportAssist Enterprise Installer
page is displayed.
3. Click Upgrade.
The Installing SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
4. Click Finish.
The SupportAssist Enterprise login page opens in a web browser window.
5. Type the Microsoft Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Devices page is displayed.
If you had created device groups and device group credentials prior to migration, the following changes occur:
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Getting started with SupportAssist Enterprise