Users Guide

Chapter 1: Overview.....................................................................................................................10
What is new in this release.............................................................................................................................................. 10
Overview of supported device types............................................................................................................................ 10
How SupportAssist Enterprise works........................................................................................................................... 12
SupportAssist Enterprise capabilities available with Dell service contracts........................................................ 12
System information collected by SupportAssist Enterprise.................................................................................... 13
Chapter 2: Getting started with SupportAssist Enterprise .......................................................... 15
Setting up SupportAssist Enterprise for the local system.......................................................................................15
Setting up SupportAssist Enterprise for remote devices.........................................................................................16
Evaluating SupportAssist Enterprise.............................................................................................................................16
Downloading the SupportAssist Enterprise installation package............................................................................17
Installing, Upgrading, or Migrating to SupportAssist Enterprise.............................................................................17
Minimum requirements for installing and using SupportAssist Enterprise........................................................... 18
Hardware requirements.............................................................................................................................................. 18
Software requirements............................................................................................................................................... 19
Network requirements............................................................................................................................................... 20
Installing SupportAssist Enterprise............................................................................................................................... 22
Operating system considerations for installing SupportAssist Enterprise ....................................................23
Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package..................23
Installing SupportAssist Enterprise by using the OpenManage Essentials installation package.............. 27
Upgrading SupportAssist Enterprise............................................................................................................................ 28
Upgrading SupportAssist Enterprise by using the SupportAssist Enterprise installation package......... 29
Upgrading SupportAssist Enterprise by using the OpenManage Essentials installer package.................29
Migrating to SupportAssist Enterprise.........................................................................................................................30
Migrating to SupportAssist Enterprise by using the SupportAssist Enterprise installer package........... 30
Migrating to SupportAssist Enterprise by using the OpenManage Essentials installer package..............31
Using SupportAssist Enterprise without registration............................................................................................... 32
Registering SupportAssist Enterprise...........................................................................................................................32
Setting up an SELinux enabled system to receive alerts.........................................................................................34
Opening the SupportAssist Enterprise user interface..............................................................................................35
Logging in to SupportAssist Enterprise....................................................................................................................... 36
Logging out of SupportAssist Enterprise.................................................................................................................... 36
Chapter 3: Adding devices........................................................................................................... 37
Methods of adding devices............................................................................................................................................. 37
Device types and applicable devices.............................................................................................................................37
Adding a single device......................................................................................................................................................38
Adding a server or hypervisor.................................................................................................................................. 39
Adding an iDRAC..........................................................................................................................................................42
Adding a chassis...........................................................................................................................................................43
Adding a Networking device..................................................................................................................................... 45
Adding a PowerVault MD Series storage array....................................................................................................46
Adding an EqualLogic PS Series storage solution .............................................................................................. 47
Contents
Contents 3