Users Guide

● You must have Administrator rights on the system.
● Port 443 must be open on the firewall to access:
○ https://apidp.dell.com
○ https://api.dell.com/
○ https://is.us.dell.com/FUS/api/2.0/uploadfile
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk
○ https://downloads.dell.com/
○ https://ftp.dell.com
NOTE: If the installation of SupportAssist Enterprise is unsuccessful, perform one of the following:
● Retry the installation. To retry the installation, right-click the SupportAssistSetup.exe file available at <System
drive>:\Program Files\Dell\SysMgt\Essentials\SupportAssistSetup on the OpenManage Essentials custom installation
folder, and select Run as administrator.
● Download the SupportAssist Enterprise installation package and install it on the server running OpenManage Essentials
on any other server.
Steps
1. Extract the OpenManage Essentials installation package to a folder on the system.
2. In the folder where you extracted the installation package, double-click the Autorun.exe file.
The Dell EMC OpenManage Install window is displayed.
3. If OpenManage Essentials version 2.3 or later is not installed on the system, make sure that Dell EMC OpenManage
Essentials is selected.
4. Select Dell EMC SupportAssist Enterprise, and then click Install.
If you selected Dell EMC OpenManage Essentials and Dell EMC SupportAssist Enterprise, installation of OpenManage
Essentials is completed and then SupportAssist Enterprise is installed. The system prerequisites for installing SupportAssist
Enterprise are verified. If the system prerequisites are met, the Welcome to Dell EMC SupportAssist Enterprise
Installer window is displayed.
5. Click Next.
The License Agreement window is displayed.
6. Read the terms in the communication requirements and click I Agree.
NOTE:
SupportAssist Enterprise installation requires that you allow Dell to save certain Personally Identifiable
Information (PII) such as your contact information, administrator credentials of the devices to be monitored, and so on.
SupportAssist Enterprise installation cannot proceed unless you allow Dell to save your PII.
7. Read the software license agreement, click I Agree, and then click Next.
The Installing SupportAssist Enterprise window is displayed briefly, and then the Installation Completed window is
displayed.
8. Click Finish.
Upgrading SupportAssist Enterprise
If you are using SupportAssist Enterprise version 1.0 or 1.1, you can upgrade to SupportAssist Enterprise version 1.2 by using one
of the following installation packages:
● SupportAssist Enterprise version 1.2 installation package available at Dell.com/SupportAssistGroup.
● OpenManage Essentials installation package available at DellTechCenter.com/OME.
NOTE:
Before you upgrade SupportAssist Enterprise, ensure that SupportAssist Enterprise is not open in any web browser
window.
28 Getting started with SupportAssist Enterprise