Users Guide

NOTE: Ensure that you enter a valid port number which is not in use and within the range 1025 to 65535.
8. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed,
and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise can neither monitor
your devices for hardware issues nor automatically collect system information.
Installing SupportAssist Enterprise on Linux in silent mode
Prerequisites
● Download the SupportAssist Enterprise installation package for Linux operating systems.
● Log in to the system with root privileges.
● Net-SNMP must be installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP on a server
running Linux on page 159.
NOTE:
If you choose to install Net-SNMP after installing SupportAssist Enterprise, ensure that you run the script file,
snmptrapdServiceConfiguration.sh, after installing Net-SNMP. The script file will be available at /opt/dell/
supportassist/scripts after the installation of SupportAssist Enterprise is completed.
● The system must meet the requirements for installing SupportAssist Enterprise. See Minimum requirements for installing and
using SupportAssist Enterprise on page 18.
● On Debian operating systems, ensure that en_US.utf.8 locale package is installed.
○ If locales are not installed, use the apt-get install locales command to install the locales.
○ If any other locale is installed, you can install the en_US.utf.8 locale by using the dpkg-reconfigure locales
command.
Steps
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassistenterprise_1.2.0.bin and press Enter.
● Type chmod +x supportassistenterprise_1.2.0.bin and press Enter.
4. Type ./supportassistenterprise_1.2.0.bin silent and press Enter.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise can neither monitor
your devices for hardware issues nor automatically collect system information.
Installing SupportAssist Enterprise by using the OpenManage
Essentials installation package
Prerequisites
● The system must have internet connectivity.
Getting started with SupportAssist Enterprise
27