Users Guide

○ If any other locale is installed, you can install the en_US.utf.8 locale by using the dpkg-reconfigure locales
command.
Steps
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassistenterprise_1.2.0.bin and press Enter.
● Type chmod +x supportassistenterprise_1.2.0.bin and press Enter.
4. Type ./supportassistenterprise_1.2.0.bin and press Enter.
The Welcome to the SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, you are prompted to ensure that the ports
are not in use or to enter custom port numbers. Else, the SupportAssist Enterprise login page opens in a web browser
window.
Figure 2. Login page
NOTE:
If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is
displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions
to access SupportAssist Enterprise, see Opening the SupportAssist Enterprise user interface on page 35.
NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the
SupportAssist Enterprise login page is not displayed. In such a scenario, you must access the SupportAssist
Enterprise login page by using one of the following methods:
● Log in to a remote system and access the following web address by using a web browser:
https://<IP address or host name of the server where SupportAssist Enterprise is
installed>:5700/SupportAssist
You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.
● Log in to the local system and access the following web address by using a web browser:
http://localhost:9099/SupportAssist
If you entered a custom port number, you must replace 9099 with the custom port number in the web address.
NOTE: On certain Linux operating systems, the SupportAssist Enterprise services may not start automatically after the
installation is complete. To resolve the issue, edit the /etc/hosts file to include the localhost entries. For example,
127.0.0.1 localhost.
7. If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following and then press
y.
● Ensure that no other application is configured to use ports 9099 and 2424.
● Enter custom port numbers.
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Getting started with SupportAssist Enterprise