Users Guide

Installing SupportAssist Enterprise on Windows Server Core
Prerequisites
● You must be logged in to a system that has PowerShell ISE version 5.1 or later.
● You must be logged in to the system with Administrator Privileges.
● You must have the SupportAssist Enterprise installation package for Windows.
About this task
You can install SupportAssist Enterprise by remotely accessing the system running Windows Server Core.
Steps
1. Open the PowerShell ISE window.
2. Type get-service winrm and press Enter.
3. Type Enable-PSRemoting –force and press Enter.
4. Type set-item wsman:\localhost\Client\TrustedHosts -value "<Windows Server Core Opertaing
System IP address>" -Force and press Enter.
Example: set-item wsman:\localhost\Client\TrustedHosts -value "10.49.18.20" -Force
5. Type $TargetSession = New-PSSession -ComputerName "<Windows Server Core Opertaing System
IP address>" -Credential ~\<Userna me> and press Enter.
Example: $TargetSession = New-PSSession -ComputerName "10.49.18.20" -Credential ~\Administrator
6. Type Enter-PSSession -ComputerName <HostName/IP address of the Windows Server Core device>
-Credential ~\<Username of Windows Server Core machine> and press Enter.
Example: Enter-PSSession -ComputerName "10.49.18.20" -Credential ~\Administrator
7. Type the password and press Enter.
8. Create a folder.
9. Type Exit and press Enter to end the remote connection.
10. To copy the installer file to Windows Server Core, type Copy-Item -ToSession $TargetSession -Path
"<Location where the SupportAssist Enterprise installer is available>" -Destination
"<Destination Path>" -Recurse and press Enter.
Example: Copy-Item -ToSession $TargetSession -Path "C:\Installer\SupportAssistEnterprise_1.2.0.exe" -Destination
"C:\Users\Administrator\Documents\SupportAssistEnterprise_1.2.0.exe" -Recurse
11. To enable remote login, type set-ItemProperty -Path 'HKLM: \System\CurrentControlSet\Control
\Terminal Server\WinStations\RDP-Tcp' -name "UserAuthentication" -Value 1 and press Enter.
12. Open a remote desktop connection to the system running Windows Server Core and run the SupportAssist Enterprise
installer.exe file.
Installing SupportAssist Enterprise on Linux
Prerequisites
● Download the SupportAssist Enterprise installation package for Linux operating systems. See Downloading the SupportAssist
Enterprise installation package on page 17.
● Log in to the system with root privileges.
● Net-SNMP must be installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP on a server
running Linux on page 159.
NOTE:
If you choose to install Net-SNMP after installing SupportAssist Enterprise, ensure that you run the script file,
snmptrapdServiceConfiguration.sh, after installing Net-SNMP. The script file will be available at /opt/dell/
supportassist/scripts after the installation of SupportAssist Enterprise is completed.
● The system must meet the requirements for installing SupportAssist Enterprise. See Minimum requirements for installing and
using SupportAssist Enterprise on page 18.
● If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, ensure that you are
using PuTTY version 0.63 or later.
● On Debian operating systems, ensure that en_US.utf.8 locale package is installed.
○ If locales are not installed, use the apt-get install locales command to install the locales.
Getting started with SupportAssist Enterprise
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