Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-20662 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the adapter installer
file is not available at the default location.
Reinstall SupportAssist Enterprise and then try setting
up the adapter.
SA-20664 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the installation of
another adapter is in progress.
Try setting up the adapter after the installation of the
other adapter is complete.
SA-20666 SupportAssist Enterprise is unable to connect to
Adapter adapter_name.
Ensure the following:
● The system where the management console is set
up must be reachable from the server running
SupportAssist Enterprise
● If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise
Error code appendix 245