Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-20070 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the adapter
credentials are either incorrect or do not have the
required privileges.
Ensure the following and then retry:
● The adapter credentials must be correct.
● The adapter credentials must have administrator
privileges.
SA-20075 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because of an unknown error.
Ensure the following and then retry:
● If the credentials of the system where the adapter
is set up have changed, update the adapter
credentials in SupportAssist Enterprise.
● The adapter services must be running on the
system where the adapter is set up.
● OpenManage Essentials services must be running
on the system where the adapter is set up.
SA-20090 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the OpenManage
Essentials services are not running.
Ensure that OpenManage Essentials services are
running on the system where the adapter is setup and
then retry.
SA-30414 SupportAssist Enterprise is unable to reach the
Remote Collector Remote Collector_name.
Ensure the following:
● The server hosting the remote collector must be
reachable from the server where SupportAssist
Enterprise is installed.
● The Remote Collector services must be running on
the server hosting the Remote Collector.
SA-20605 SupportAssist Enterprise is unable to set up the
adapter because the hostname/IP address
hostname/IP address is either invalid or unreachable.
Ensure that the hostname/IP address is valid and
reachable, and then try setting up the adapter.
SA-20610 SupportAssist Enterprise is unable to set up the
adapter for the host hostname/IP address because
the credentials are incorrect.
Ensure that the credentials of the host are correct and
then try setting up the adapter.
SA-20615
SA-20620
SupportAssist Enterprise is unable to inventory
devices through the adapter because a connection
could not be established with the host/management
console.
Ensure the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The systems management console services must
be running on the host.
SA-20625 SupportAssist Enterprise is unable to set up the
adapter on the host hostname/IP address because
the operating system is not supported.
For information on the operating systems that support
setting up the adapter_name, see the Online Help.
SA-20634
SA-20644
SA-20646
SA-20648
SA-20650
SA-20652
SA-20656
SA-20658
SA-20660
SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because it does not meet certain
requirements.
Ensure the following and then try setting up the
adapter:
● The host running the management console must be
reachable and must also have more than 500 MB
free hard-drive space.
● Port x must be open on the host.
● The systems management console must be
installed on the host.
● The systems management console services must
be running on the host.
SA-20654 SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because the services are not running.
Ensure that the systems management console
services are running on the host and then try setting
up the adapter.
244 Error code appendix