Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
If the problem persists, contact Dell Technical Support
for assistance.
SA-30265 SupportAssist Enterprise has placed the device
device_name in the Staging group because the
Software service is not running on the device.
To add the device, ensure that the software service is
running and then revalidate the device.
SA-0170 SupportAssist Enterprise is unable to add the device
device_name because you have entered the
hostname/IP address of a Web-Scale Cluster VM.
Try adding the device by entering the hostname/IP
address of Web-Scale Cluster.
SA-0136 SupportAssist Enterprise is unable to add the device
device_name because the device sub type that you
have selected is incorrect.
Ensure that you select the correct device sub type
and try again.
SA-30428 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
setting up a Remote Collector on a Windows system
is not supported.
Ensure that the remote system has Linux operating
system installed and retry the operation.
SA-30438
SA-30442
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
matches with the hostname expression of another
Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30439
SA-30441
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
is duplicated within the same Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30440 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the pre-
check script for Remote Collector could not be
copied to the remote system.
Ensure that the remote system is reachable. Also
verify the credentials of the Remote Collector and
retry the operation.
SA-30443 SupportAssist Enterprise is unable to edit the Remote
Collector Remote Collector_name because the
Remote Collector configuration is corrupted on the
remote system.
To resolve the issue, delete the Remote collector, and
retry setting up the Remote Collector again.
SA-30444 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because download
of Remote Collector installer was unsuccessful.
Run the Connectivity Test to ensure that connectivity
to the Dell EMC FTP server is successful and then
retry.
SA-20620 Support Assist Enterprise is unable to update the
details of the host adapter_name, because a
connection could not be established between the
host and management console.
Verify the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The adapter service must be running on the host.
SA-20550 SupportAssist Enterprise is unable to connect to
Adapter adapter_name because the adapter service
may not be running.
Ensure that the adapter service is running on the host.
SA-20666 SupportAssist Enterprise is unable to connect to
Adapter adapter_name, because a connection could
not be established between the host and
management console.
Verify the following and then retry the operation:
● The system where the management console is set
up must be reachable from the server running
SupportAssist Enterprise.
● If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise.
Error code appendix 243