Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the download of a certificate file could not be
completed successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the credentials of the device are either incorrect or
do not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has
administrator/root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device device_name because of
an attempt to connect to the device is unsuccessful.
● Make sure SupportAssist Enterprise is updated
with the credentials of a user account that has
root privileges. For instructions to add a user
account to the root group, see the "Adding a user
to the root user group" section in the
SupportAssist Enterprise Version 1.2 User's Guide
at https://www.Dell.com/ServiceabilityTools.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4500 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the receiving server hosted by
Dell is unreachable.
To retry collecting the system information, select the
device and click Start Collection.
SA-4513 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because of an invalid file token.
● Perform the Connectivity Test and make sure that
connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4514 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the collection file is corrupted.
● Perform the Connectivity Test and make sure that
connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4521
SA-4522
SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the proxy server is not
reachable.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Make sure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4523 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the proxy server username or
password is incorrect.
● Make sure that the proxy server user name and
password you have entered in SupportAssist
Enterprise are correct.
● To retry collecting the system information, select
the device and click Start Collection.
242 Error code appendix