Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-30434 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the operating system installed on the remote system
is not of 64-bit architecture.
Ensure that you provide the details of a remote
system that is running a 64-bit Windows operating
system and then retry the operation.
SA-30435 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the validation of the Remote Collector was
unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-4525 Uploaded collection file from device_name was
deleted because a potential security risk was
detected.
For information on security risks, see the
SupportAssist Enterprise Version 1.2 User's Guide at
https://www.Dell.com/ServiceabilityTools.
SA-4530 Upload of the system information collected from
device_name was unsuccessful because the upload
process exceeded the defined time limit.
To retry the upload, select the collection from the
Collections page and click Upload. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4531 Upload of the system information collected from
device_name was unsuccessful because of an issue
with the upload server hosted by Dell.
To retry the upload, select the collection from the
Collections page and click Upload. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4040
SA-4073
SA-4074
SupportAssist Enterprise is unable to package the
system information collected from the device
device_name because of an unknown error.
To retry the upload, select the collection from the
Collections page and click Upload. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4075
SA-4080
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that WMI service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4085
SA-4090
SA-4115
SA-4120
SA-4125
SA-4130
SA-4135
SA-4140
SA-4145
SA-4150
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Technical Support for assistance.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that the SSH service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the device is not reachable.
● Make sure the device you are trying to add is
reachable from the server running SupportAssist
Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the IP address of the device is invalid.
● Make sure that SupportAssist Enterprise is
updated with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
Error code appendix 241