Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
problem persists, contact Technical Support for
assistance.
SA-4125
SA-4130
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that Symbol SDK service is running on
the device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4135
SA-4140
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that vSphere SDK service is running on
the device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4145
SA-4150
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that REST API service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that the SSH service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not reachable.
● Make sure that the device is reachable from the
server running SupportAssist Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device_name because the IP
address of the device is invalid.
● Make sure that SupportAssist Enterprise is
updated with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device_name because the
download of a certificate file could not be completed
successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device_name because the
credentials of the device are either incorrect or do
not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has administrator
or root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4180 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 1.2 Support Matrix at
Dell.com/ServiceabilityTools.
Error code appendix 233