Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
credentials. For information on the required services,
see Other services.
SA-1040 SupportAssist Enterprise is unable to edit the
credentials of the device_name because the SSL
encryption level of the device is set to 256 bit or
higher.
For troubleshooting steps, see Unable to edit device
credentials.
SA-0165
SA-1045
SupportAssist Enterprise is unable to edit the
credentials of the device because an attempt to
connect to the device is unsuccessful.
Perform the following:
1. Ensure that the FTP port is open.
2. Enter the correct device credentials.
3. If the problem persists, contact your network
administrator for assistance.
SA-2000 SupportAssist Enterprise is unable to establish
connections required to auto create cases with
Technical Support.
Perform the connectivity test and ensure that the
internet connectivity is successful.
SA-2001
SA-2002
SA-2003
SA-2004
SupportAssist Enterprise is unable to establish
connections required to auto create cases with
Technical Support.
Not applicable.
SA-4015
SA-4020
SA-4025
SA-4030
SA-4035
SA-4040
SA-4045
SA-4050
SA-4055
SA-4060
SA-4065
SA-4070
SA-4071
SA-4072
SupportAssist Enterprise is unable to collect system
information from the device_name because of an
unknown error.
To retry the upload, select the collection from the
Collections page and click Upload. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4073
SA-4074
SupportAssist Enterprise is unable to package the
system information collected from the device_name
because of an unknown error.
To retry the upload, select the collection from the
Collections page and click Upload. If the problem
persists, contact Dell Technical Support for
assistance.
SA-4075
SA-4080
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that WMI service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4085
SA-4090
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that WS-Man service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4110
SA-4115
SA-4120
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that SNMP service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
232 Error code appendix