Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-0050 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
see the SupportAssist Enterprise Version 1.2 Support
Matrix at Dell.com/ServiceabilityTools.
SA-0055 SupportAssist Enterprise is unable to add the
device_name because the device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 1.2 Support Matrix at
Dell.com/ServiceabilityTools.
SA-0060 SupportAssist Enterprise is unable to add the
device_name because a required file has either been
deleted or moved.
Restart the Dell SupportAssist service on the system
running SupportAssist Enterprise, and then retry
adding the device.
SA-0065 SupportAssist Enterprise is unable to add the
device_name because the entered credentials do not
have superuser privileges.
Enter the credentials that have superuser privileges,
and then retry adding the device.
SA-0070 Installation of Dell OpenManage Server Administrator
(OMSA) is not supported on this device.
Not applicable.
SA-0075 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) is not
installed on the device. Installing OMSA is required to
generate alerts for hardware events that occur on
the device.
Not applicable.
SA-0080 SupportAssist Enterprise has detected that the Dell
OpenManage Server Administrator (OMSA) services
are not running on the device.
For optimal SupportAssist Enterprise capability, you
must restart the OMSA services.
SA-0085 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) version
x.x is installed on the device.
For optimal SupportAssist Enterprise capability, Dell
recommends that you upgrade OMSA to version x.x.
SA-0090 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) version
x.x is installed on the device.
It is recommended that you download and install
OMSA version x.x on the device.
SA-0095 SupportAssist Enterprise is unable to verify the
OMSA version installed on the device.
To resolve the issue, see Unable to verify OMSA
version.
SA-0100 The recommended version of Dell OpenManage
Server Administrator (OMSA) is already installed on
the device.
Not applicable.
SA-0105 SupportAssist Enterprise monitors the device through
the integrated Dell Remote Access Controller
(iDRAC). Therefore, installation or upgrade of Dell
OpenManage Server Administrator (OMSA) is not
required.
Not applicable.
SA-0110 SupportAssist Enterprise is unable to add the
device_name because it does not have a valid license.
Make sure that the iDRAC has a valid Enterprise or
Express license, and then retry the operation.
SA-0115 SupportAssist Enterprise is unable to add the
device_name because the operating system is not
supported.
Not applicable.
SA-0120 SupportAssist Enterprise is unable to add the device
because a required service is disabled on the
device_name.
Make sure that the required service is running on the
device, and then retry adding the device. For
information on the required service, see Other
services.
SA-0125 SupportAssist Enterprise is unable to add the
device_name because a response was not received
within the predefined time limit.
Try adding the device again. For additional
troubleshooting information, see Unable to add the
device.
230 Error code appendix