Users Guide

Operating system considerations for installing SupportAssist
Enterprise
The features available in SupportAssist Enterprise vary based on the operating system where SupportAssist Enterprise is
installed. The complete features of SupportAssist Enterprise are available only when SupportAssist Enterprise is installed on a
Windows operating system. The following table provides a comparison of the available features when SupportAssist Enterprise is
installed on a Windows or Linux operating system.
Table 8. Features available based on the operating system where SupportAssist Enterprise is installed
Feature Windows Linux
Maximum device support Up to 15, 000 devices Up to 15,000 devices
Adding devices Adding all device types is supported Adding all device types is supported,
except for:
● Servers running Windows
● SCVMM
● SAN HQ
Installing or upgrading OMSA on a
remote server through SupportAssist
Enterprise
Supported on Windows and Linux
operating systems
Supported on Linux operating systems
only
Set up Remote Collectors to enable a
remote device to collect and upload
system information to Dell
Supported Supported
Set up adapters to inventory and add
devices that are managed by
OpenManage Essentials, Microsoft
System Center Operations Manager, or
OpenManage Enterprise - Tech Release
Supported Supported (For OpenManage Enterprise
only)
NOTE: For more information about setting up adapters and Remote Collectors, see Using Extensions.
Installing SupportAssist Enterprise by using the SupportAssist
Enterprise installer package
Installing SupportAssist Enterprise on Windows
Prerequisites
● Download the SupportAssist Enterprise installation package for Windows operating systems. See Downloading the
SupportAssist Enterprise installation package.
● Log in to the system with Administrator privileges.
● The system must meet the requirements for installing SupportAssist Enterprise. See Minimum requirements for installing and
using SupportAssist Enterprise.
Steps
1. Right-click the SupportAssist Enterprise installer package and then click Run as administrator.
NOTE:
Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are
obtained only through the Run as administrator option. If you are logged in to the system as an administrator, double-
click the installer package to install SupportAssist Enterprise. However, ensure that you acknowledge the Open File -
Security Warning dialog box to proceed.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is
displayed.
Getting started with SupportAssist Enterprise
23