Users Guide

Table 67. Preferences (continued)
Field Description
SupportAssist Enterprise application Select this option to automatically download and install the
SupportAssist Enterprise application update whenever it is
available.
Policy files Select this option to automatically download and install the
policy files update whenever it is available.
Product support files Select this option to automatically download and install the
device support update whenever it is available.
Adapter Upgrade Select this option to automatically download and install the
adapter update whenever it is available.
Automatically collect system state information:
Starting from day N of every month at 11 PM Select this option to automatically collect system state
information from each device type on a randomly determined
day of every month at 11 PM.
When a new support case is created Select this option to automatically start a system log
collection when a new support case is generated.
Email Settings
Automatically upload system state information collected
from devices to Dell
Select to automatically upload collections to Dell.
Receive email notification when a new support case is
opened
Select this option to receive an email notification when a new
support case is opened.
Preferred email Language Select the preferred language for email notifications.
Recommendation Report Settings To access the interactive recommendations report, log in to
TechDirect.com and click Services > SupportAssist >
ProSupport Plus Reporting .
Collection Data Settings
Server / Hypervisor
● Select Software to collect software-related information
from the device.
● Select System Logs to collect logs from the device.
● Select Smart Logs to collect smart CTL logs from the
device.
NOTE: For information about the logs that are collected
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.50 Reportable Items document at
https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS) Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic
● Select Diagnostic Data (Diags collection) to collect
diagnostic information from the device.
● Select Inter Array Connectivity Test (Ping Test) to
collect the ping test result from the device.
Storage: PowerVault Select Support Data to collect support data from the device.
Storage: Storage Center (SC) / Compellent Select Logs to collect logs from the device.
Software: HIT Kit/VSM for VMware Select Advanced Logs to collect logs from the device.
Solution: Nutanix Select Logs to collect logs from the device.
Device Identification Information Settings
SupportAssist Enterprise user interface 219