Users Guide

Related tasks
Setting up Remote Collector on page 84
Remote Collector overview pane
The Remote Collector overview pane displays details of a Remote Collector. This pane is displayed when you select a Remote
Collector in the Remote Collectors page.
Table 65. Remote Collector overview pane
Field Description
Name The name that you have provided for the Remote Collector.
IP address The IP address or host name of the server where the Remote
Collector.
Status The status of the Remote Collector.
Collector Type The type of the collector.
Version The version of the Remote Collector application.
OS The operating system running on the server where the
Remote Collector is set up.
Managed devices The total number of devices associated with the Remote
Collector.
Collection Range The IP address ranges that are assigned to the Remote
Collector.
View all devices Click to open the Devices page where all devices that are
associated with the Remote Collector are displayed.
Related tasks
Viewing the Remote Collector overview pane on page 86
Settings
The Settings tab enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab
and click the available options to access the following pages:
● Proxy Settings — To configure the settings of the proxy server available in your environment. This setting is required only
if the server where SupportAssist Enterprise is installed connects to the internet through a proxy server.
● Preferences — To configure your preferences for the following: automatic update, collection of system information, email
notification, recommendation report, and maintenance mode.
● Contact Information — To view and update your company's primary and secondary SupportAssist Enterprise contacts.
● SMTP Settings — To configure the details of the SMTP server utilized by your company. This setting is applicable only if
your company utilizes an SMTP server. If you company does not utilize an SMTP server, you may not receive certain email
notifications from SupportAssist Enterprise.
Related references
Proxy Settings on page 218
Preferences on page 218
Contact Information on page 220
SMTP Settings on page 221
SupportAssist Enterprise user interface
217