Users Guide

Table 57. Collection overview pane (continued)
Field Description
View Collection (for server collections only) Click to open a collection from a server in the
Configuration Viewer.
Download Collection (for collections from all other device
types and multiple device collections)
Click to download the collection as a .zip file.
NOTE: The View Collection or Download Collection option is disabled if the collection was performed by a Remote
Collector.
Extensions
The extensions available in SupportAssist Enterprise enables you to extend the SupportAssist Enterprise capability to many
devices. You can use the extensions to inventory and add devices that are managed by a systems management console such as
Dell OpenManage Essentials or Microsoft System Center Operations Manager.
Two types of extensions are available in SupportAssist Enterprise:
● Adapter — An application that acts as an interface between SupportAssist Enterprise and a systems management console.
● Remote Collector — A remote instance of SupportAssist Enterprise that collects and uploads system information from
devices within a specific IP address range.
Related concepts
Adapters on page 72
Remote Collectors on page 81
Adapters
The adapter is an application that acts as an interface between SupportAssist Enterprise and systems management consoles.
The following table provides information about the options displayed in the Adapters tab.
Table 58. Adapters
Field Description
Set Up Adapter Click to set up an adapter.
Edit Click to edit the details of an adapter.
Delete Click to delete an adapter.
Check box Use to select an adapter that you have set up.
Name The name that you have provided for the adapter and the
host name or IP address of the server where the adapter is
set up.
Type The adapter type.
Managed Devices The total number of devices that are added through the
adapter.
Version The version of the adapter application.
Status The status of the adapter.
The status of an adapter may be:
● Connected — SupportAssist Enterprise is able to connect
successfully to the adapter.
● Disconnected — SupportAssist Enterprise is unable to
connect to the adapter.
210 SupportAssist Enterprise user interface