Users Guide

● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
● Novell SUSE Linux Enterprise Server 12 SP2
● Novell SUSE Linux Enterprise Server 12 SP3
● SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
● Debian 7.x
● Debian 8.x
● Debian 9.x
● Ubuntu 14.x
● Ubuntu 16.04.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Web browser requirements
To view the SupportAssist Enterprise user interface, one of the following web browsers is required:
● Internet Explorer 10 or later
● Mozilla Firefox 31 or later
● Google Chrome 59 or later
● Microsoft Edge 38 or later
NOTE: Transport Layer Security (TLS) version 1.1 or later must be enabled on the web browser.
NOTE: To open SupportAssist Enterprise by using Internet Explorer:
● In the Security tab, enable Active Scripting.
● In the Advanced tab, enable Play animations in web pages.
Network requirements
The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices.
● Internet connection — standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
○ https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.
Table 5. Network bandwidth requirements
Requirement LAN bandwidth* WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
20 Getting started with SupportAssist Enterprise