Users Guide

NOTE: You can use the filter icon displayed in the column titles to filter the displayed data.
Related references
Device Groups page on page 198
Related tasks
Managing devices in a device group on page 91
Manage Contacts
The Manage Contacts window allows you to provide the contact information and parts dispatch information for a device
group.
The following table provides information about the fields displayed in the Manage Contacts window.
Table 42. Manage Contacts
Field Description
Use default Select to use the contact information already available in the Settings > Contact Information
page.
Primary Select to provide the primary contact details.
Secondary Select to provide the secondary contact details.
First Name The first name of the primary or secondary contact.
Last Name The last name of the primary or secondary contact.
Phone The phone number of the primary or secondary contact.
Alternate Phone The alternate phone number of the primary or secondary contact.
Email Address The email address of the primary or secondary contact.
Preferred Contact
Method
Allows you to select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact
Hours
The preferred hours when Technical Support can contact your primary or secondary contact in case
of any issues with the monitored devices.
Time Zone Use to select the time zone of the primary or secondary contact.
Part dispatch
Parts Dispatch Only Select this option if you want only the replacement hardware component to be dispatched to your
address.
Parts Dispatch with
Onsite Service
Select this option if you want an on-site technician to replace the dispatched hardware component.
Copy Contact
Information
Select this option if you want to copy the contact details from the Contact Information section.
First Name The first name of the primary or secondary contact.
Last Name The last name of the primary or secondary contact.
Phone Number The phone number of the primary or secondary contact.
Email Address The email address of the primary or secondary contact.
Preferred Contact
Hours
The preferred hours when Technical Support can contact your primary or secondary contact in case
of any issues with the monitored devices.
SupportAssist Enterprise user interface 199