Users Guide

Table 38. Device overview pane (continued)
Field Description
● Disable — To disable monitoring hardware issues that
may occur the device.
Revalidate To verify if a device present in the Staging group meets the
prerequisites for enabling SupportAssist Enterprise
capabilities.
Software (for Chassis, networking, and other devices) Displays the firmware version installed on the device.
iSM (for iDRAC) Displays the iSM version installed on the device.
OMSA (for servers) Displays the OMSA version installed on the device.
Software Version Displays the version of the firmware installed on the device.
Collections
Displays a drop-down list that contains the collection history.
You can select a date and time from the list to view the
system information that was collected.
NOTE: The Collections field displays No Collections in the
following scenarios:
● No collections have been performed from the device
● The device is associated with a Remote Collector
Next Scheduled Collection Displays the date and time of the next scheduled collection.
Multiple Device Collection window
The Multiple Device Collection window prompts you to provide details about the multiple device collection that you want to
start.
The following table describes the items displayed in the Multiple Device Collection window.
Table 39. Multiple Device Collection window
Field Description
Collection Name (Optional) The name that you want to assign to the collection.
Dell EMC Support Request/case number (Optional) The case identifier that you want to associate with the
collection.
Dell EMC Technician Email (Optional) The email address or name of the Technical Support
contact.
Project ID (Optional) The project identification information.
Upload collection
● Select this option to upload the collection to Dell after
the collection is completed.
● Clear this option to only save the collection on the local
system (server where SupportAssist Enterprise is
installed).
Multiple Device Collection pane
The Multiple Device Collection pane displays the status of the collection from multiple devices. This Multiple Device
Collection pane is displayed in the Devices page while the collection of system information from multiple devices is in progress.
The Multiple Device Collection pane displays the following:
● Progress bar that indicates the collection status
● Collections status message
SupportAssist Enterprise user interface
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