Users Guide

Table 34. Devices page (continued)
Column name Description
● SNMP not configured — SNMP settings of the device is not configured.
● New version of OMSA available — A newer version of OMSA is available for installation
on the device.
●
OMSA installed, reboot the added device — Installation of OMSA is complete on the
device. Restart the device for the changes to take effect.
Error status
●
Unable to add device — SupportAssist Enterprise has placed the device in the Staging
group because the device did not meet certain prerequisites. For more information on the
Staging group, see Predefined device groups.
● Unable to configure SNMP — SupportAssist Enterprise is unable to configure the
SNMP trap destination of the device.
● Unable to verify SNMP configuration — SupportAssist Enterprise is unable to verify
the SNMP configuration of the iDRAC.
● Unable to install OMSA — Installation of OMSA could not be completed.
● OMSA not supported — Installation of OMSA is not supported.
● Unable to reach device — SupportAssist Enterprise is unable to communicate with the
device.
● Authentication failed — SupportAssist Enterprise cannot log in to the device.
● Unable to gather system information — SupportAssist Enterprise is unable to collect
system information from the device.
●
Insufficient storage space to gather system information — The server where
SupportAssist Enterprise is installed does not have sufficient space to gather system information
from the device.
● Unable to export collection — SupportAssist Enterprise is unable to process the
collected system information.
●
Unable to send system information — SupportAssist Enterprise is unable to send the
collected system information to Dell.
● Clearing System Event Log failed — SupportAssist Enterprise is unable to clear the
System Event Log or Embedded System Management logs on the device.
● Maintenance Mode — SupportAssist Enterprise has placed the device in automatic
maintenance mode because of an alert storm. No new support cases are created while the
device is in maintenance. For more information, see Understanding maintenance mode.
SupportAssist Enterprise user interface
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