Users Guide

high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise
for performing multiple device collections.
Table 4. Hardware requirements for performing multiple device collections
Requirement Processor Installed memory (RAM) Hard drive (free space)
For performing a multiple
device collection from up to
30 devices
2 cores 4 GB 8 GB
For performing a multiple
device collection from up to
50 devices
4 cores 8 GB 15 GB
For performing a multiple
device collection from up to
100 devices
8 cores 8 GB 25 GB
For performing a multiple
device collection from up to
300 devices
8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in
high system resource utilization at irregular intervals.
Software requirements
You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist
Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The following section provides
information about the operating system requirements for installing and using SupportAssist Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist
Enterprise.
Windows operating systems
NOTE: SupportAssist Enterprise can only be installed only on 64-bit operating systems.
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Windows Server 2016 Standard, Essentials, and Datacenter
● Windows 2008 Small Business Server
● Windows 2011 Small Business Server
● Windows Server Core 2012
● Windows Server Core 2012 R2
● Windows Server Core 2016
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
Linux operating systems
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
Getting started with SupportAssist Enterprise
19