Users Guide

Summary
The Summary page allows you to complete the setup. Click Finish to open the SupportAssist Enterprise Devices page.
Login page
The following table describes the fields displayed in the SupportAssist Enterprise login page.
Table 32. Login page
Field Description
Username User name required to log in to SupportAssist Enterprise.
Password Password required to log in to SupportAssist Enterprise.
Login Click to log in to SupportAssist Enterprise.
Related tasks
Logging in to SupportAssist Enterprise on page 36
Cases page
The Cases page displays the support cases that are present for your devices that you have added in SupportAssist Enterprise.
For devices with a ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service
contract, the Cases page displays the case status irrespective of the case creation method. By default, the displayed support
cases are grouped under their respective device name or device IP address. The last refreshed date and time that is displayed in
the group header indicates when the case information was last retrieved from Dell.
The following options available at the top of the cases page are:
● Search by — To search by a specific category of displayed data. The available options are:
○ Service Tag
○ Name / IP Address
○ Number
○ Title
○ Status
● Search term — To enter the search keyword.
● Case Options — Enables you to manage support cases that were opened by SupportAssist Enterprise based on your
requirement. The following are the available options:
○ Suspend Activity 24 hours — To request Technical Support to suspend activities related to a support case for 24
hours. After 24 hours, Technical Support automatically resumes activities related to the support case.
○ Resume Activity — To request Technical Support to resume activities related to a support case.
NOTE:
The Resume Activity option is enabled only if you had previously requested to suspend activities related to
a support case.
○ Request to Close — To request Technical Support to close a support case.
NOTE:
Only support cases that were opened by SupportAssist Enterprise can be managed by using the Case Options
list.
● Refresh — To refresh the case list view.
● Fetching Cases — A progress indicator that is displayed when SupportAssist Enterprise is verifying if cases are present for
your devices.
● TechDirect — Opens the Dell EMC TechDirect home page in a new web browser window.
The following table describes the support case information for your Dell devices that are monitored by SupportAssist Enterprise,
as displayed in the Cases page.
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SupportAssist Enterprise user interface