Users Guide

In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following
table describes the banners that may be displayed.
Table 29. Banners in the SupportAssist Enterprise header area
Banner Description
Not registered This banner is displayed if you have not completed the registration of SupportAssist Enterprise. The
not registered banner displays the following options:
● Register now — To register SupportAssist Enterprise.
● Remind me later — To close the 'not registered' banner. The 'not registered' banner is not
displayed until you log in to SupportAssist Enterprise again.
● Why register — To learn about the importance of registering SupportAssist Enterprise.
Update available The five types of banners displayed are:
● SupportAssist Enterprise
● Product Support
● Policy Update
● OpenManage Essentials Adapter update
● System Center Operations Manager Adapter update
This banner is displayed in the following scenarios:
● If an update is available, but you have disabled the automatic update of the SupportAssist
Enterprise application, policy files, and product support files.
● If an error occurred during the update of SupportAssist Enterprise.
The update available banner displays the following options:
● Update now — To allow SupportAssist Enterprise to download and install the update.
● Skip this version — To skip the update. The update available banner is not displayed again until
the next version of the update is available.
● Remind me later — To close the 'update available' banner. The 'update available' banner is not
displayed until you log in to SupportAssist Enterprise again.
NOTE: The update available banner is displayed only if you are logged in to SupportAssist
Enterprise with administrative or elevated privileges.
Dispatch preferences This banner is displayed after you upgrade from SupportAssist Enterprise 1.1 to 1.2.
Maintenance Mode This banner is displayed when you place SupportAssist Enterprise in maintenance mode. For more
information on maintenance mode, see Understanding maintenance mode.
Related references
SupportAssist Enterprise Registration Wizard on page 184
Login page on page 186
Cases page on page 186
Devices page on page 188
Settings on page 217
Collections page on page 208
Network Connectivity Test on page 222
SupportAssist Enterprise test on page 223
Topics:
• SupportAssist Enterprise Registration Wizard
• Login page
• Cases page
• Devices page
• Device Groups page
• Manage Device Discovery Rule
• Manage Account Credentials
SupportAssist Enterprise user interface
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