Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

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Verifying the status of SupportAssist Enterprise services on

Windows

To verify the status of the SupportAssist Enterprise services on Windows operating systems:

Steps

1. On the server where SupportAssist Enterprise is installed, click Start > Run.

The Run dialog box is displayed.

2. Type services.msc, and then click OK.

The Services Microsoft Management Console (MMC) is displayed.

3. Verify if the Dell EMC SupportAssist Enterprise and Dell EMC SupportAssist Enterprise DB services display the

status as Running.

4. If the services are not running, right-click each service and select Start.

NOTE: If you stop one or both of the SupportAssist Enterprise services, ensure that you restart both the services.

NOTE: To verify if the adapter service is running, check for the status of the Dell EMC SupportAssist Enterprise

OME Adapter or Dell EMC SupportAssist Enterprise SCOM Adapter service on the server where you have set up

the adapter.

NOTE: To verify if the Remote Collector service is running, check for the status of the Dell EMC SupportAssist

Enterprise and Dell EMC SupportAssist Enterprise DB service on the server where the you have set up the Remote

Collector.

Verifying the status of SupportAssist Enterprise services on Linux

To verify the status of the SupportAssist Enterprise services on Linux operating systems:

Steps

1. Open the terminal window on the system where SupportAssist Enterprise is installed.

2. Type service Dell EMC SupportAssist Enterprise status and press Enter.

The status of the Dell EMC SupportAssist Enterprise service is displayed.

3. Type service Dell EMC SupportAssist Enterprise DB status and press Enter.

The status of the Dell EMC SupportAssist Enterprise DB service is displayed.

4. If the services are not running, type service <service name> start and press Enter.

NOTE: If you stop one or both of the SupportAssist Enterprise services, ensure that you restart both the services.

Verifying the status of SupportAssist Enterprise services on

Ubuntu and Debian

To verify the status of the SupportAssist Enterprise services on Ubuntu and Debian operating systems:

Steps

1. Open the terminal window on the system where SupportAssist Enterprise is installed.

2. Type systemctl status supportassist.service and press Enter.

The status of the Dell EMC SupportAssist Enterprise service is displayed.

3. Type systemctl status supportassistdatabase.service and press Enter.

The status of the Dell EMC SupportAssist Enterprise DB service is displayed.

NOTE:

If your system is running the Systemd service, the Dell EMC SupportAssist Enterprise service and the Dell EMC

SupportAssist Enterprise DB service may not display the correct status.

4. If the services are not running, type systemctl start <service name>.service and press Enter.

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Troubleshooting