Users Guide

New version of OMSA available
If a device displays a New version of OMSA available status:
● Install OMSA on the device by using the Install / Upgrade OMSA option. See Installing or upgrading OMSA by using
SupportAssist Enterprise.
● If the installation of OMSA cannot be completed successfully even after repeated attempts, log in to the device and manually
download and install the recommended version of OMSA on the device. For information on the recommended version of
OMSA, see the SupportAssist Enterprise Version 1.2 Support Matrix at https://www.Dell.com/ServiceabilityTools.
Unable to configure SNMP
If a device displays an
Unable to configure SNMP status:
● Ensure that the network settings are correct.
● Ensure that the SNMP port (162) is open.
● Ensure that the firewall settings are correct.
● Configure the SNMP settings of the device by using the Configure SNMP option. See Configuring SNMP settings by using
SupportAssist Enterprise.
If the SNMP configuration is still unsuccessful, you can manually configure the SNMP. For instructions to manually configure the
SNMP settings:
● For a server or hypervisor that you have added in SupportAssist Enterprise by using the operating system IP address:
Manually configuring the alert destination of a server.
● For a server that you added in SupportAssist Enterprise by using the iDRAC IP address: Manually configuring the alert
destination of an iDRAC by using the web interface.
Unable to verify SNMP configuration
If the device displays an
Unable to verify SNMP configuration status:
● Ensure that the DNS is configured correctly.
● Ensure that the SNMP port (162) is open.
● Ensure that the firewall settings are correct.
● Configure the SNMP settings of the device by using the Configure SNMP option. See Configuring SNMP settings by using
SupportAssist Enterprise.
● If the server is running a Linux operating system, restart the snmpdtrapd service.
Unable to install OMSA
If a device displays an
Unable to install OMSA status:
● Verify if the device is reachable from the server where SupportAssist Enterprise is installed.
● Verify if the device credentials (user name and password) you provided are correct.
● If the device is running a Windows operating system:
○ Verify if the credentials you provided have administrator rights on the device.
○ Restart the Windows Management Instrumentation (WMI) service on both the server where SupportAssist Enterprise is
installed and the remote device.
○ Delete any files available in the <System drive>:\Windows\temp folder on the server where SupportAssist
Enterprise is installed.
● If the device is running a Linux operating system:
170
Troubleshooting