Users Guide

Troubleshooting
The following sections provide the information required to troubleshoot issues that may occur while installing and using
SupportAssist Enterprise.
Topics:
• Installing SupportAssist Enterprise
• SupportAssist Enterprise registration
• Opening the SupportAssist Enterprise user interface
• Logging in to SupportAssist Enterprise
• Unable to add device
• Unable to add adapter
• Unable to add Remote Collector
• Disconnected
• Importing multiple devices
• OMSA not installed
• SNMP not configured
• New version of OMSA available
• Unable to configure SNMP
• Unable to verify SNMP configuration
• Unable to install OMSA
• Unable to verify OMSA version
• OMSA not supported
• Unable to reach device
• Unable to gather system information
• Insufficient storage space to gather system information
• Unable to export collection
• Unable to send system information
• Authentication failed
• Clearing System Event Log failed
• Maintenance mode
• Auto update
• Unable to edit device credentials
• Automatic case creation
• Scheduled tasks
• SupportAssist Enterprise services
• Tool tips
• Other services
• Security
Installing SupportAssist Enterprise
If you experience any issues while installing SupportAssist Enterprise:
● Ensure that the server is running a 64-bit operating system.
● Ensure that the server where you are installing SupportAssist Enterprise does not have any other SupportAssist application
installed already.
● On Windows operating systems, ensure that you right-click the installer package and select Run as administrator to start
the installation.
● On Linux operating systems, ensure that the permission of the installer file is updated.
● Ensure that you agree to allow Dell to save your Personally Identifiable Information (PII) on the License Agreement page of
the installation wizard.
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