Users Guide

Other useful information
This chapter provides additional information that you may require while using SupportAssist Enterprise.
Topics:
• Monitoring servers for hardware issues
• Support for automatically installing or upgrading OMSA
• Support for automatically configuring SNMP settings
• Deep discovery
• Device correlation
• Association view
• Detection of hardware issues in attached storage devices
• Support for Dell OEM servers
• Installing Net-SNMP on a server running Linux
• Configuring sudo access for SupportAssist Enterprise on a server running Linux
• Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
• Accessing the SupportAssist Enterprise application logs
• Event storm handling
• Accessing the context-sensitive help
• Viewing SupportAssist Enterprise product information
• Uninstalling SupportAssist Enterprise
• Identifying the generation of a Dell PowerEdge server
Monitoring servers for hardware issues
SupportAssist Enterprise can monitor Dell servers through the following methods:
● Agent-based monitoring — This method is used to monitor devices that are added with the Device Type as Server /
Hypervisor. In this method, an agent acts as an interface between the device and SupportAssist Enterprise. The agent
generates an alert (SNMP trap) whenever a hardware event occurs on the device. For monitoring a device using the agent-
based method, SupportAssist Enterprise depends on the Dell OpenManage Server Administrator (OMSA) agent. The OMSA
agent is an application that monitors the health of various components of the device where it is installed. Whenever a
hardware event occurs on the device, the OMSA agent generates an alert. SupportAssist Enterprise processes the alert to
determine if the alert qualifies for creating a support case. For instructions to add a device for agent-based monitoring, see
Adding a server or hypervisor on page 39.
NOTE:
Without OMSA, SupportAssist Enterprise will not be able to monitor a device through the agent-based
monitoring method.
NOTE: Installation of OMSA may not be supported on certain operating systems. SupportAssist Enterprise may be able
to monitor devices running such operating systems only through the agentless monitoring method. For information on
the operating system requirements for agent-based monitoring, see the SupportAssist Enterprise Version 1.2 Support
Matrix at https://www.Dell.com/ServiceabilityTools.
● Agentless monitoring — This method is used to monitor devices that are added with the Device Type as iDRAC. In this
method, the Integrated Dell Remote Access Controller (iDRAC) available on the device acts as an interface between the
device and SupportAssist Enterprise. Whenever a hardware event occurs on the device, the iDRAC generates an alert.
SupportAssist Enterprise processes the alert to determine if the alert qualifies for creating a support case. For instructions
to add a device for agentless monitoring, see Adding an iDRAC on page 42.
NOTE:
Agentless monitoring is supported only for Dell’s 12th and later generation of PowerEdge servers (iDRAC 7 and
later).
NOTE: The iDRAC can be configured to send alerts through SNMP and IPMI. However, SupportAssist Enterprise can
only receive alerts that are sent through SNMP. To ensure that SupportAssist Enterprise receives alerts that are sent
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154 Other useful information